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Return Policy
For Badali Jewelry Specialties, Inc.
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We will issue a refund for
non-custom order items once the item is returned in the same condition it
was mailed out in. Shipping is not refundable and a 15% restocking fee
will be issued. If any damage has been caused by regular wear or improper
packaging for the return, an
additional
$20.00 fee will be assessed.
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Items should be returned in
well protected packaging and should be insured. We will not refund returned items lost in
the mail. Proof of purchase must be included with the returned item.
A copy of the sales receipt is acceptable proof. If any damage has been
caused by improper packaging for the return, an additional $20.00 fee will be
assessed.
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Returns
must be received no later than 40 days past the shipping date. Returns
will not be accepted after 40 days pass the shipping date.
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Custom Order Items,
Platinum Jewelry, and Custom Engraved items are NOT RETURNABLE
OR REFUNDABLE.
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International Orders: Packages
refused at the time of delivery will not be refunded.
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Refunds will be issued by the same
means the item was paid for originally.
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Orders may
be canceled by 6pm Mountain Standard Time the day the order is made.
Orders cancelled after that time will be issued an 8% cancellation
fee. (Orders made after 6:00pm Mountain Standard Time must be canceled by
6pm MST the following day)
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If you
should order an incorrect ring size, we do offer resizing. $20.00
US for sterling silver $50.00 US for gold.
(This includes return shipping charges for USA addresses only, additional
shipping charges will apply for address outside of the USA, please
contact us for more details). Please return the ring with
your sales receipt, the new ring size, your
return shipping address, and the resizing payment - payable to Badali Jewelry.
We suggest that you ship the package with insurance as we are not responsible
for items lost or stolen in delivery to us.
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Your satisfaction is guaranteed with any item you purchase from Badali
Jewelry. If you are not happy with your purchase, we are willing to work
with you to meet your satisfaction.
We have thousands of satisfied customers from all around the world. We are a small family business
and customer service is our number one priority. We pride ourselves on our
products and service. We give our best quality workmanship and materials to every item we
create. We expect you will be totally satisfied with your entire
experience, if a problem does arise, please
email us or call toll free
at 1-800-788-1888 (801-773-1801).
We look forward to
the opportunity to serve you. Paul J. Badali and Co.
The following are a few unsolicited recent e-mail comments from satisfied
customers:
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Just a quick note to let you know that the
[Gollum™
Gold One] ring made it here safely. My son was son pleased
with it and I was very pleased with the service you provided.
Thank you,
Lenore C. (June 2010)
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I received the [custom designed] ring today. It is
all that I had expected. The think I wanted most was a used kind of
crude look. Well done! My hat is off to [Paul]. Will call
personally tomorrow.
Thank you,
Stephen C. (June 2010)
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He got my
[Small Eagle Necklace with Gemstone] today
and loved it. THANK YOU!!! He is a very special man that is
seriously ill. I try to do things to surprise him since you never know
what tomorrow will bring.
Lisa S. (June 2010)
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Hi,
Just to say I'm so pleased with the
custom runes silver pendant - I love it!
Thanks again,
Valerie C. (June 2010)
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I received the
[Great Serpent™]
ring
over the weekend. Thank you very much, it's absolutely beautiful.
Kat F. (June 2010)
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Hey guys,
I just received my
elven ring today. Thank you so much for getting it done
before my birthday. It is absolutely AMAZING. The stone is
perfect, and the art work on the band is awesome. I will be calling you
to place further orders.
Thanks again,
Sherry (April 2010)
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Wanted to text you to say I received the
fairy necklace.
It is beautiful and my friend loves it. Thank you so much. What a
great casting, great job and thank you again.
Joseph W. (April 2010)
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Just wanted to thank you guys so much for the
[rune] rings, they are
for a special occasion me and my significant other has planned, we are high
school sweethearts and find so much significance in the runes of our
ancestors, we thought so much about getting a set of rings to celebrate our
love and found the rune bands with the saying love of life, these rings are
great and will be with us for the rest of our lives and the lives of our
children, thank you so much and you have made two people very happy!
Sincerely,
Clyde & Kathleen H. (April 2010)
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Received my
[10k. gold One] ring today - absolutely
fantastic. You've done a tremendous job, thanks very much.
Regards,
Ian (April 2010)
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I love the
[celtic heart] earrings. Thank you so much.
Mary W. (April 2010)
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Thank you very much for getting the beautiful
Celtic necklace to me
in plenty time for our anniversary - it is even more lovely than the one
pictured on your website.
Wishing you much continued success...
Steve R. (March 2010)
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I got the
[Great Serpent™] earring today in my mailbox, it looks fantastic!
Thanks so much!
Cheers,
John-Erik H. (March 2010)
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I got the [custom
rune] ring in this morning, it is beautiful. Well above
expectations, thanks a ton!
Alex (March 2010)
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Thank you very much! We love the
bind rune rings!! We will use them as
our wedding bands before we move to Utah later this year. Looking
forward to visiting your store.
Regards,
Terry & Joe (February 2010)
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The [custom rune]
ring is perfect. I can't believe how fast it got here.
Janelle was a pleasure to talk to on the phone. I'm very impressed with
your services and look forward to my next purchase.
Thank you,
Michael B. (February 2010)
Updated 07/01/10 |
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