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Return Policy
For Badali Jewelry Specialties, Inc.
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We will issue a refund for
non-custom order items once the item is returned in the same condition it
was mailed out in. Shipping is not refundable and a 15% restocking fee
will be issued. If any damage has been caused by regular wear or improper
packaging for the return, an
additional
$20.00 fee will be assessed.
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Items should be returned in
well protected packaging and should be insured. We will not refund returned items lost in
the mail. Proof of purchase must be included with the returned item.
A copy of the sales receipt is acceptable proof. If any damage has been
caused by improper packaging for the return, an additional $20.00 fee will be
assessed.
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No returns
will be accepted after 60 days past the shipping date.
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Custom Order Items,
Platinum Jewelry, and Custom Engraved items are NOT RETURNABLE
OR REFUNDABLE.
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International Orders: Packages
refused at the time of delivery will not be refunded.
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Refunds will be issued by the same
means the item was paid for originally.
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Orders may
be canceled by 6pm Mountain Standard Time the day the order is made.
Orders cancelled after that time will be issued an 8% cancellation
fee. (Orders made after 6:00pm Mountain Standard Time must be canceled by
6pm MST the following day)
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If you
should order an incorrect ring size, we do offer resizing. $20.00
US for sterling silver $50.00 US for gold.
(This includes return shipping charges for USA addresses only, additional
shipping charges will apply for address outside of the USA, please
contact us for more details). Please return the ring with
your sales receipt, the new ring size, your
return shipping address, and the resizing payment - payable to Badali Jewelry.
We suggest that you ship the package with insurance as we are not responsible
for items lost or stolen in delivery to us.
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Your satisfaction is guaranteed with any item you purchase from Badali
Jewelry. If you are not happy with your purchase, we are willing to work
with you to meet your satisfaction.
We have thousands of satisfied customers from all around the world. We are a small family business
and customer service is our number one priority. We pride ourselves on our
products and service. We give our best quality workmanship and materials to every item we
create. We expect you will be totally satisfied with your entire
experience, if a problem does arise, please
email us or call toll free
at 1-800-788-1888 (801-773-1801).
We look forward to
the opportunity to serve you. Paul J. Badali and Co.
The following are a few unsolicited recent e-mail comments from satisfied
customers:
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I have just received the order.
[Voyaging Lord's
Ring] Yes it is beautiful! Thank you.
Emmanuel (October 2009)
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I received my order yesterday! I can't believe how
fast it arrived. You are awesome! My daughter loves her necklace,
she decided on the Vampire Bat
necklace with the red crystal. The midnight blue necklace is
for me and it is amazing, so beautiful.
Thank you so much for such great customer service and incredible jewelry!
Kim C. (October 2009)
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I received [the
Ouroboros Ring] today!! Thank you, it's even better than what
I expected!
Hugo T. (October 2009)
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My [14k. gold
custom rune] ring arrived ahead of expectation, and I could not be
more pleased. This will be my fourth transaction with Badali Jewelry,
and each has been highly satisfactory: from the quality of the materials used
to your craftsmanship, to customer service and satisfaction, you and Badali
have done excellent work for each and every order I've placed. It's been
a real pleasure. I'll do my best to let others know about Badali's
first-rate work and service.
Many thanks,
R.A. Meeks (September 2009)
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Received the three
[custom colored elven earth] rings in the
mail today, they are beautiful. Thank you so much for everything you
have done for us.
Claire N. (September 2009)
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That might just be the fastest return time I've ever
experienced online.
Thank you much!
[Miskatonic University Class Ring]
Christopher T. L. (September 2009)
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[The Rune
Charm Necklace] Arrived today and is perfect : )
Adam B. (September 2009)
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Ordered a silver
spider ring with onyx stone recently - - not
a one-of-a-kind - - but definitely a "cool" piece of jewelry to own, Thanks!
: ) (September 2009)
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Received my
snake earrings today and they are beautiful. Couldn't believe
they got here so fast. Thanks for the great service.
Cheers
Noeleen W. (August 2009)
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Love my new
rune ring. Thanks so much!
(August 2009)
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The [custom rune]
ring arrived and it was everything I thought it would be and more.
The rune detailing is gorgeous. The ring itself is heavy and shiny.
I absolutely love it. I cannot wait to give it to my husband. I am
going to use the chart on your website to say the Celtic oath to Jeff in Old
Norse (With both of my hands I give you my heart crowned with my love) as I
place it on his finger.
I want to make our 20th Wedding Anniversary very Norwegian. Jeff has
always been such a wonderful supportive "Celt" all these years and on this
day, your ring will show him how glad I am that he is "my Viking".
Thank you again for the ring. It is fabulous.
Sheila S. (August 2009)
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I just received my order and wanted to say that the
[custom rune] ring is
beautiful. I couldn't be more happy with it! The
Rune dice are lovely
as well, great weight and are perfect for keeping with me each day.
Thank you so much!
Stacey (August 2009)
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Aloha. This is a beautiful
[custom rune] ring!! I thank you very
very much! Will work with you again!
Kim G. (August 2009)
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I received my
[small Cthulhu] ring today and I love it.
Thank You
Linda (August 2009)
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I just want to say, that my new
[Aes Sedai Great Serpent] ring is really
really gorgeous =)!! It gives a fan truly the jumped-right-off-the-book
feeling, and I can imagine how pleased Mr. Jordan must had been with this
piece of craftsmanship. Thank you very much!!
Best Wishes from Germany
Charlotte F. (July 2009)
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I just wanted to let you know that I received the
[Nenya and Tracer Band]
today and it is GORGEOUS!! Thanks so much to all of you for your
wonderful work!
Regards,
Patricia F. (July 2009)
Updated 10/26/09 |
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