- We will issue a refund for items once the item is returned in the same condition it was mailed out in. Custom items and one of a kind items are non-returnable / non-refundable. Shipping is not refundable and a 15% restocking fee will be issued. If you selected a free shipping option, a $10.00 fee will be removed from your refund to cover original shipping costs. If any damage has been caused by regular wear or improper packaging during return shipping, an additional $20.00 fee will be assessed.
- Items should be returned in well protected packaging and should be insured. We will not refund returned items lost in the mail. Proof of purchase must be included with the returned item. A copy of the sales receipt is acceptable proof. If any damage has been caused by improper packaging for the return, an additional fee will be assessed.
- Returns must be received no later than 20 days past the shipping date. Returns will not be accepted after 20 days pass the shipping date.
- Custom Order Items, Platinum Jewelry, Rose Gold Jewelry, Palladium White Gold Jewelry and One of A Kind Items are NOT RETURNABLE OR REFUNDABLE.
- International Orders: Packages refused at the time of delivery will not be refunded.
- Refunds will be issued by the same method the item was originally paid for with.
- Orders may be canceled by 6pm Mountain Standard Time the day the order is made. Orders canceled after that time will be issued an 8% cancelation fee. (Orders made after 6:00pm Mountain Standard Time must be canceled by 6pm MST the following day)
- If you should order an incorrect ring size, we do offer resizing. There is a $20.00 fee for sterling silver items and a $50.00 fee for gold item. The fee includes return shipping charges for US addresses. Additional shipping charges will apply for address outside of the US, please contact us for more details. Please return the ring with your sales receipt, a note with the new ring size, your return shipping address, and the resizing payment - payable to Badali Jewelry. We suggest that you ship the package with insurance as we are not responsible for items lost or stolen in delivery to us.
- Our shipping address is: BJS, Inc., 320 W. 1550 N. Ste E, Layton, UT 84041